dhaka 888 Privacy Policy

1 Introduction and Scope

dhaka 888 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy sets out how your personal information is handled when you use the dhaka 888 website (https://dhaka-888.cam).

By accessing the site or creating an account, you are considered to have agreed to the terms of this privacy policy. Our Terms and Conditions also contain detailed information on data handling, which complements this policy.

This policy applies to all services on the site, mobile applications, customer support channels, and all digital platforms of dhaka 888.

2 What Information We Collect

dhaka 888 collects only the information necessary to provide its services. The categories of information collected are described below:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number
• Email address
• Mobile number
• Current address

2.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address
• Browser type and version
• Device information
• Login times and activity logs
• Time spent on the site and pages visited

2.4 Communication Information

Messages, complaints, or queries exchanged when contacting the customer support team via live chat or email are also stored with us.

3 How We Collect Information

dhaka 888 collects information in several ways:

3.1 Information Provided Directly

Information you provide yourself is collected directly — during account registration, the identity verification process, deposit or withdrawal requests, and when contacting customer support.

3.2 Automatically Collected Information

Technical information is collected automatically while browsing the site through cookies, pixel tags, and similar technologies. This includes IP address, device information, and analytical data about user behaviour.

3.3 Information Received from Third Parties

Limited information may be received from mobile financial service providers (such as bKash, Nagad) for transaction verification. Information may also be collected from third-party verification services for identity verification purposes.

4 How We Use Information

The information collected is used for the following purposes:

4.1 Providing and Operating Services

• Creating and managing accounts
• Processing transactions — deposits and withdrawals
• Applying bonuses and promotional offers
• Keeping gaming history

4.2 Security and Fraud Prevention

• Ensuring account security
• Detecting suspicious activity
• Preventing multiple accounts or fraudulent activity
• Necessary verification to prevent financial fraud

4.3 Communication and Support

Contact is made by email and other channels for important account notifications, transaction confirmations, and customer support. If you do not wish to receive promotional messages, you may let customer support know at any time.

4.4 Service Improvement

Information is used to improve the site experience by analysing user behaviour and to develop new features. This analysis is generally done in aggregate form, where no individual can be separately identified.

4.5 Compliance with Legal Obligations

Information will be stored or provided as required by applicable law or court order.

5 Sharing Information with Third Parties

dhaka 888 never sells your personal information or provides it to third parties for commercial purposes. Information is shared only in the following circumstances:

5.1 Service Providers

Limited information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure support. They receive only the information needed and follow confidentiality agreements consistent with this policy.

5.2 Game Providers

Evolution, Pragmatic Play Live, PG Soft, and other game studios may receive the minimum session data necessary to deliver their services. They do not receive personal or financial information.

5.3 Disclosure for Legal Reasons

Information may need to be provided under a court order, government investigation, or applicable legal obligation. In such cases, we provide only the information legally required.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the dhaka 888 site. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Required for the core operation of the site, such as maintaining login sessions.
• Functional cookies: For remembering your preferences and language settings.
• Analytics cookies: For monitoring site usage to improve services.

6.2 Cookie Control

You can accept or reject cookies from your browser settings. However, disabling essential cookies may affect some functions of the site.

7 Data Storage and Security

7.1 Retention Period

Information is stored for as long as your account is active and, thereafter, for a set period as required to meet legal obligations. Financial transaction records are generally kept for a longer period.

7.2 Security Measures

dhaka 888 uses industry-standard security measures to protect your information:

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Collected information stored in encrypted form
• Access controls — only authorised staff can view information
• Regular security audits and monitoring
• Firewall and intrusion detection systems

Complete security of data transmitted over the internet cannot be guaranteed, but dhaka 888 takes the utmost precautions.

8 User Rights

As a dhaka 888 user, you have certain rights regarding your own information:

8.1 Access and Review of Information

You may request to view the personal information stored in your account. This request can be submitted through the customer support team.

8.2 Correction of Information

You have the right to request correction of any information that is incorrect or incomplete. Additional verification may be required to correct information related to identity verification.

8.3 Right to Close Account

You may request to close your account at any time. However, certain information will be retained for a set period due to legal obligations. More information on self-exclusion and account restriction options is available on the Responsible Gaming page.

8.4 Opting Out of Promotional Communications

If you do not wish to receive marketing messages, inform customer support and your name will be removed from that list. However, essential notifications related to your account and transactions cannot be turned off.

9 Protection of Minors

All services of dhaka 888 are for persons aged 21 or older only. Information from minors is not knowingly collected.

Age verification is in place during registration and identity verification is mandatory to activate an account. If it is confirmed that a user registered with a false age, that account will be closed immediately and the relevant information deleted.

If a parent or guardian believes their child has created an account, please contact customer support immediately.

10 Policy Changes and Contact

10.1 Policy Changes

dhaka 888 reserves the right to update this privacy policy as needed. A notice will be posted on the site and registered email addresses will be informed of any significant changes. Continued use of the site after changes are made will be considered as your agreement to the new policy.

To learn more about our platform, read the About Us page, which contains detailed information on dhaka 888's services and how it operates.

10.2 Contact

If you have any questions or complaints about this privacy policy, please contact us via our 24/7 live chat service or by email:

Email: [email protected]

The customer support team provides assistance in both Bangla and English. For general questions, you can check our FAQ section — many questions about accounts, payments, and bonuses are answered there.

This document was prepared in Bangla and that version shall be considered the definitive one. In the event of any conflict with a translation, the Bangla version shall prevail.